Contact information

Contact information

We are happy to answer any question about an order, a piece of jadeite, or an existing purchase. Please contact us using the details below — we reply to every message within one business day.

Customer service

Email: jiaiziji1874@qq.com
Response time: within 24 hours, Monday to Saturday, excluding Chinese public holidays
Languages: English, Chinese

Business details

Trading name: Fantasy Jade
Legal entity: Sihui Yiling Jewelry Counter
Registered address: Room 2F0464, Tianguangxu Jade Plaza, Sihui Avenue, Dongcheng Subdistrict, Sihui City, Guangdong, China

Order enquiries

When contacting us about an order, please include your order number (it starts with # and appears in your confirmation email) and, where relevant, photographs of the item. This helps us resolve the matter on the first reply.

Returns

Returns must be sent to the address above and must be authorised in advance by email, in accordance with our Return & Refund Policy. Please do not send a parcel back before receiving a Return Authorisation, as unauthorised parcels cannot be matched to an order and may be refused.